دوره 12، شماره 2 - ( 11-1396 )                   جلد 12 شماره 2 صفحات 114-127 | برگشت به فهرست نسخه ها


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1- دانشجوی کارشناسی ارشد، گروه روانشناسی، دانشکده علوم تربیتی و روانشناسی، دانشگاه شهید چمران اهواز، اهواز، ایران.
2- دانشیار، گروه روانشناسی، دانشکده علوم تربیتی و روانشناسی، دانشگاه شهید چمران اهواز، اهواز، ایران. ، narshadi@scu.ac.ir
3- استاد، گروه روانشناسی، دانشکده علوم تربیتی و روانشناسی، دانشگاه شهید چمران اهواز، اهواز، ایران.
چکیده:   (180 مشاهده)
هدف هدف پژوهش حاضر طراحی و آزمودن الگویی از برخی پیشایندها و پیامدهای راهبردهای مدیریت هیجان در محیط کار بود.
مواد و روش ها نمونه پژوهش شامل ۲۱۰ نفر از پرستاران بیمارستان گلستان اهواز بود که به روش نمونه‌گیری تصادفی ساده انتخاب شدند. برای سنجش متغیرهای پژوهش از پرسش‌نامه‌های مدیریت هیجان در محیط کار، هوش هیجانی، رویدادهای مثبت، قوانین ابراز هیجانات، فرسودگی شغلی و قصد ترک شغل استفاده شد. ارزیابی الگوی پیشنهادی از طریق الگویابی معادلات ساختاری (SEM) و با استفاده از نرم‌افزارهای SPSS و AMOS ویراست ۲۱ انجام شد.
یافته ها نتایج نشان داد الگوی پیشنهادی برازش نسبتاً خوبی با داده‌ها دارد. برازش بهتر از طریق حذف یک مسیر غیرمعنی‌دار (رویداد مثبت به اقدام سطحی) و همبسته کردن خطاهای یک مسیر (اقدام سطحی و اقدام عمیق) حاصل شد. همچنین یافته‌ها حاکی از معنی‌داری اثرهای مستقیم هوش هیجانی  و قوانین ابراز هیجانات بر اقدام سطحی و اقدام عمیق، رویدادهای مثبت بر اقدام عمیق، و راهبردهای تنظیم هیجان در محیط کار بر فرسودگی عاطفی و قصد ترک شغل بود. نقش واسطه‌ای فرسودگی عاطفی در رابطه بین راهبردهای مدیریت هیجان در محیط کار با قصد ترک شغل نیز تأیید شد.
نتیجه گیری بر مبنای یافته‌های پژوهش حاضر درباره راهبردهای مدیریت هیجان در محیط کار، مدیران باید به این موضوع توجه ویژه‌ای کنند.
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نوع مطالعه: پژوهشي | موضوع مقاله: تخصصي
دریافت: ۱۳۹۵/۱۱/۱۰ | پذیرش: ۱۳۹۶/۴/۵ | انتشار: ۱۳۹۶/۷/۱

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